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FAQ

When will I get my order?

You can expect your order to arrive in 2-3 weeks. Some high demand and promotional items may take 1-2 weeks longer due to the high demand. International orders may take 1-2 weeks longer. You can also track your order using the tracking number/link that our system will send out to you when ready. Your order will be delivered by either USPS or DHL depending on your country.

 

Is my payment information secure?

Yes! We protect customer information with the latest 256-Bit SSL Encryption security used by the government to ensure all data is 100% secure, hacker proof, and worry free!

 

Why can't I find these products at my local stores?

This is our little secret, but we work directly with our manufacturers for special products that are not released to the public :).

 

What do I do when I have a problem with my order?

Contact us at support@daxcase.com as quickly as possible and we will fix any problems you have, guaranteed. We take pride in 100% customer satisfaction.

 

Where is the rest of my order? I ordered 2 and only received 1.

Do not worry! Sometimes we break our orders up into separate packages so we can ship faster to you. Keep checking the mail. You will get it soon :)

 

Where are you located?

We are located in the United States of America. Our products are sourced from the top countries in the world for their respective expertise, which also allows for never-before-seen products.

 

Can I track my order?

Yes! Once your order is processed, our system will send you tracking information.

 

What is your return policy?

If we made a mistake on your order, we will replace 100% free of charge or give you a 100% full refund, guaranteed! Just let us know what the issue is and we will provide return information.


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